Pricing | Tapal Phones, IT and AI Reception for Houston Practices
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How Tapal prices the work

Voice is priced per extension. Managed IT is priced per device and site. Cabling, Wi‑Fi and cameras are quoted per project against a real scope. You get a written number on the first call with Shabbir, not after a site survey.

Book a consultation Send your invoice ahead
Two people reviewing figures on a laptop across a desk

There is no single published figure because no two practices have the same number of extensions, devices, drops or cameras. What is fixed is the method: each discipline is its own line item, priced the same way for every practice, and you see the whole quote before you commit to anything.

Plans

Four plans. Pick where you start.

Most practices begin on Tier 1 or 2 and move up when something breaks or a lease ends. Every plan is quoted on the call, against your own extension and device count.

Tier 1

Phone Essentials

What you get

  • Cloud VoIP phone system
  • Auto attendant and call routing
  • Unlimited extensions, voicemail to email
  • Works on desk phones, mobile and computer
  • Live in about 48 hours
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Tier 2

Phone + Managed IT

Everything in Tier 1, plus

  • 24/7 network monitoring
  • EHR and software support, including Athena, Kareo, Epic and eClinicalWorks
  • Workstation, printer and device maintenance
  • Same-day response SLA
  • HIPAA compliance monitoring
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Most practices start here

Tier 3

Phone + IT + Productivity

Everything in Tiers 1 and 2, plus

  • Google Workspace or Microsoft 365, your choice
  • HIPAA Business Associate Agreement managed for you
  • Shared calendars and secure cloud file storage
  • Custom domain email and branding
  • Security review and user management
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Tier 4

Complete Care + Onsite

Everything in Tiers 1 to 3, plus

  • Priority onsite support at your clinic
  • Dedicated account technician
  • New clinic setup and equipment installation
  • Emergency onsite response
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No plan is priced on this page because no two practices have the same extension, device or site count. You get the number for yours in writing on the first call.

Three ways the work is priced

Each discipline is its own line item on the quote and on the invoice.

Voice

Per extension, per month

Phone systems and AI reception are priced by extension. Routing, voicemail to email, overflow and the mobile and desktop clients are part of the extension, not add-ons that surface on a later invoice.

Managed IT

Per device, per site

Workstations, EHR machines, printers and the network edge are counted and priced per device, with the site fee covering monitoring, patching and the on-site visits that go with it.

Projects

Quoted per scope

Cabling, Wi‑Fi and camera work is quoted against a drawn scope: number of drops, number of access points, number of cameras, and the hours it takes to do it outside clinic time.

Paperwork and a pen laid out on a desk for review Bring the invoice

Before the call

Your current bill tells us more than a questionnaire

Email it ahead or bring it to the call. It shows the extension count, the lines you are paying for that nobody uses, and what your carrier is charging for features that should be part of the seat.

  • Extension count. What you actually need a number for, not what is billed.
  • Line items. The charges that are features elsewhere.
  • A like-for-like. Our number set against yours, not against a list price.
Two people going through a proposal on a laptop together Fifteen minutes

On the call

You leave with a number, or an honest no

Shabbir takes the call himself. If moving is not worth the disruption this year, you will be told that on the call rather than quoted anyway. If it is worth it, the quote is itemised and in writing.

  • Itemised. Each discipline on its own line, so nothing hides inside another.
  • In writing. Something you can take to a partner without translating it.
  • No expiry games. The quote does not turn into a deadline.

What is in the number

  • 01 The quote is itemisedEach discipline is a separate line so you can see what the phones cost without the cabling hidden inside them.
  • 02 Porting is part of the switchMoving your existing numbers across is part of going live, not a change order.
  • 03 Your handsets countStandard SIP phones register directly. If a model genuinely will not work we price the replacement openly.
  • 04 Configuration changes are includedHours, routing and voicemail changes are a phone call. We do not meter them.
  • 05 Monitoring is not an upsellManaged IT includes the monitoring, the patching and the backup checks. That is the service.
  • 06 You can start with one disciplinePhones first is the common path. Adding managed IT or cameras later does not restart the contract.

What moves the number

  • 01 How many extensionsCount the people who need a number, not the handsets sitting in storage.
  • 02 How many devices and sitesWorkstations, EHR machines, printers and locations under managed IT.
  • 03 What the building already hasExisting cabling and rack condition decide whether a project is a day or a week.
  • 04 How much coverage you needAccess point count for Wi‑Fi, camera count and placement for security.
  • 05 Whether you want after-hours coverAI reception is priced per extension alongside voice.
  • 06 Whether a website is in scopeBuilt and quoted separately, with the code and domain in your name.

How it works

How you get a number

Two people shaking hands across an office desk
Book a call
  1. 1
    Send us your current phone invoiceIt tells us more in two minutes than a questionnaire does in twenty. Email it ahead or bring it to the call.
  2. 2
    Fifteen minutes with ShabbirWe go through what you have, what breaks, and what you actually want to change. No deck.
  3. 3
    You get a written numberItemised by discipline, in writing, so you can take it to a partner or a board without translating it.
  4. 4
    You decide, on your timelineIf moving is not worth it this year, we will say so. The quote does not expire into a pressure tactic.

Straight answers

Questions about cost

Voice is priced per extension, per month, so the figure depends on how many people need a number. Routing, voicemail to email, overflow and the mobile and desktop clients are included in the extension. You get your practice's number in writing on the first call rather than a range on a web page.

Because a published figure would be wrong for almost everyone reading it. A four-person clinic and a three-location group have nothing in common on extension count, device count or cabling condition. Quoting against your actual scope takes fifteen minutes and is honest.

No. You get a written number on the first call. A survey happens before a cabling or camera install so the scope is real, but it is not a gate in front of the price.

Terms are discussed on the call and set out in writing with the quote. We would rather you stayed because the service works than because an exit clause makes leaving expensive.

Yes, and most practices do. Phones first, then managed IT, then cabling or cameras when a lease ends or something fails. Adding a discipline is a new line item, not a new vendor.

Seven disciplines, one engagement

Each one priced as its own line item, all of it on one invoice.

Phone systemsRouting, extensions, voicemail to email Managed ITWorkstations, printers, network edge AI receptionAfter hours, lunch cover, overflow Structured cablingCat6 and Cat6A, tested and labelled Wi‑Fi with UbiquitiCoverage planned room by room Security camerasEntrances, waiting, parking WebsitesFast sites patients can book from

Bring the invoice. Leave with a number.

Fifteen minutes with Shabbir and you will have an itemised written quote, or an honest answer that moving is not worth it yet.

Area of interest

Replies the same business day. No automated sequences.