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An AI receptionist for the hours your desk is closed
Your front desk covers about 40 hours a week. Patients call during the other 128. Tapal's AI receptionist answers in English or Spanish, takes the details a receptionist would take, books the appointment and writes the record back to your systems.
An AI receptionist is a voice agent that answers your clinic line when your team cannot. It identifies itself, handles routine intake and booking, and escalates anything clinical to a human.
Lunch cover
What it covers
It answers the calls your desk cannot
Not a replacement for your receptionist. Cover for the hours they are not there and the calls that arrive while they are already on the line, in English or Spanish.
- After close. Every evening, every holiday, every hour the desk is dark.
- Lunch and overflow. The second and third caller reach a voice, not a hold tone.
- Escalation. Anything outside its scope goes to your team rather than being guessed at.
Books, not just messages
What it does
It takes the booking, not a message
The agent identifies itself, handles the intake a receptionist would handle, and writes the appointment into the calendar. You hear a recorded call and judge it before anything goes live on your main number.
- Routine intake. Name, reason, insurance, callback number, all captured.
- Real booking. An appointment in the calendar, not a note for someone to chase.
- Your phones. It works on the system you already have, before you change anything.
What you get
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01 Answers 24/7Every hour the practice is closed, holidays included.
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02 English and SpanishCallers are handled in the language they open with.
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03 Books, not just messagesAppointment requests land in your systems with details captured.
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04 Covers lunch and overflowIt picks up when the desk is at lunch or already on two calls.
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05 Escalates what it shouldAnything clinical or unusual goes to your team, not a guess.
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06 Works with your phonesIt sits on your existing system. No rip and replace.
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1You hear it before anyone else doesWe record a call against your own intake questions so you judge it before it goes near a patient.
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2We set the rulesWhich hours it answers, what it may book, and what gets escalated to whom.
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3It goes live on your numberNo new number to publish. It answers the line patients already dial.
Straight answers
Questions practices ask
The agent identifies itself. Listen to a recorded call before anything goes live and judge it yourself; if it is not good enough for your patients, do not switch it on.
Urgent and clinical calls are escalated immediately under rules you set, usually to an on-call mobile. The agent is built to hand over rather than improvise.
Yes. Appointment requests are written back to your systems with the caller's details captured, so your team sees the booking rather than a voicemail to return.
No. The AI receptionist works alongside an existing phone system. Practices that take both get tighter routing between the desk and the agent, but it is not a requirement.
The rest of the stack
Every discipline runs on the same platform, billed on one invoice.
A consultation, not a sales call.
Bring your phone invoice. In fifteen minutes you get our read on what to change, what it costs, and whether moving is worth it.