With three offices across the United States in Houston, Los Angeles and Chicago, the medical research firm needed a solution that kept their offices connected to get on-demand research results and pass case study information between teams spread across the country. Additionally, because of the nature of their industry, data security, backup and sharing was incredibly important to the communications infrastructure.
Before:
With three locations across the US, the client was struggling to find a way to centralize all their communication needs. Because the client was part of the healthcare industry, keeping track of all of the phone calls and proper follow-up with existing patients was a challenge.
Actions:
Our team deployed a Cloud based Phone system to centralize their telecommunications needs without worrying about the high cost of long distance calling. We also implemented call tracking and call recording to empower them to go back and review old calls from their patients. Enhanced call routing features being implemented allowed them to never miss an important call while performing all the necessities for clinical research.
- Administer and maintain Cisco Unified Communications platform.
- Created communications environment that consists of 20 SIP trunks with NA dial plan.
- Added Cisco IP Phone 7961G and 7941G Environments.
- Edited, Updated and Added sophisticated user profiles to assist with technical issues and support.
- Implemented and managed Microsoft Server 2008 R2 environment with complete backup & disaster recovery planning with VPN provisioning.
