Needing to upgrade their existing Cisco Call Manager to the latest version, while integrating new Cisco Unity abilities with Google Apps for drivers, they had a requirement to integrate the existing AD forest for incredibly easy user management. Additionally, they wanted to be able to take advantage of a SIP trunking model to reduce costs because PRI circuits were costing them a fortune because of how many remote locations they operate out of.
Actions:
Not only did our team upgrade their existing system to the newest Cisco platform (implementing great features like visual voicemail and unified messaging), but we also helped them migrate from an old, traditional PRI based model to a completely centralized SIP trunk using Cisco Unified Border Element. We integrated their AD infrastructure to make user management, removal and addition incredibly simple and easy to use and also identified some of the old baggage – old lines that needed cleaned up and removed in remote locationsby installing simple POTS lines on a local voice router. Custom scripts were created for their UCCX system for better call tracking and providing a solid support system.
- Upgraded existing system to the newest Cisco platform.
- Migrated communication system from a traditional PRI model to a centralized SIP trunk.
- Integrated AD infrastructure (bottom line: easier user management).
- Implemented POTS lines on local voice routers (cleaning up and removing old and abandoned lines).
- Customized scripting for their UCCX system for better call tracking and support.
Result:
Implementing features like unified messaging and visual voicemailincreased productivity tremendously – by an estimated 40%. Creation of a supervisor dashboard enabled management to track calls and use the full power of their UCCX platform, all whilecutting operation costs by 50%!
