With global communications needs, the company required a unified communications solution that kept the communication channels open across the globe, 24/7/365. With global markets always shifting and the need for remote work and video conferencing, the system also had to support staff coordinating national and international meetings and logistics.
Before:
The communications infrastructure of the client had become outdated and vulnerable to security breaches, making it difficult to their system with company growth. The customer was running on Old MCS Servers @ CUCM version 7.1 which was highly vulnerable and out of compliance / out of support from Cisco. They also wanted to migrate from traditional PRI trunks to a centralized SIP Trunking Model.
Actions:
Using their existing Cisco UCS infrastructure, our team migrated their technology from version 7.x to 11.x, transferring to a virtual environment. The system then was specifically designed to be fully redundant, modeled with multiple Cisco Unified Border Elements located geographically in order to support a centralized SIP trunk. After the centralized SIP trunk was in place, we were able to upgrade and migrate 15 total global locations (12 in the USA and 3 in Europe). CUCM, CUPS, and Cisco Unity were integrated with Active Directory in order to allow for Centralized Management of all users for more control. The attendant console was deployed for receptionists and Cisco Expressway for telecommuting workers using MRA 8841 phones.
- Design, rapid implementation, and execution of projects for all Unified Communications Platforms.
- Implemented Voice upgrade from CUCM 7.x platform to 11.x platform using Cisco Prime Collaboration Tool.
- Implemented a centralized SIP Trunk model with Cisco Cube (replacing existing PRI circuits for all 15 world-wide locations.
- Cleaned up and implemented a full E.164 Dial Plan for SIP.
- Replaced all dated MCS hardware with new and improved Cisco UCS platform using VMWare 5.5.
- Established ICT Trunk between Voice Cluster in the USA and UK to implement least cost routing.
