Contact Center
Build A Contact Center That Delivers On Its Promises.
Enhance Your Customer Experience, Improve Retention, and View Intelligent Insights
Tapal Contact Center solutions allow you to have a modern and secure, all-in-one contact center – hosted entirely on our triple-redundant, high-uptime cloud services. We let you integrate into any kind of CRM and offer flexible deployment options to revamp your brand’s contact center instantly. Enjoy a new, higher standard of service and actually meet your SLAs with our simple, powerful and unified contact center solution.
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Improved Workforce Productivity
Unlock your team’s full potential through detailed tracking and analytics, improving engagement and creating a better experience.
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Powerful Call Recording
Get a complete picture of each customer interaction, allowing you to identify areas of improvement and customer demands.
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Employee Performance Management
Empower managers with the data they need to deliver personalized, individual coaching for agents to improve their skills and maximize performance.
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Quality Assurance
Turn every interaction into an opportunity for learning, feedback and growth for your business, contact center and agents to deliver exceptional CX every time.
Reporting, Analytics & Insights
Turn Actionable Insights Into Real World Results.
If you’re looking for data, Tapal can deliver it in spades. But instead of bombarding you with information, we deliver insights with a difference.
Tapal’s Contact Center solution lets you have a bird’s-eye view of the entire call center, as well as a complete picture of every customer interaction. Use the information that matters most to you and keep it front and center with our pre-built and endlessly customizable dashboards. Let agents, managers and executives keep an eye on their KPIs and ensure the quality of your support.
- Real-time dashboards with instant live data. Configurable visual/audible alerts when thresholds are hit.
- Actionable analytics let you deliver a consistent customer experience.
- Easy access to the information that matters most.
- Troubleshoot problem areas quickly with custom dashboards.
Gain a comprehensive overview of your contact center activity with real-time dashboards and live data. Visual and audible alerts when configurable thresholds are hit.
Boost contact center performance with actionable analytics that ensure consistent customer engagement.
Effectively managing your contact center performance begins with easy and timely access to relevant information.
Give your supervisors the tools they need to pinpoint and troubleshoot problem areas quickly with our contact center dashboard.
A Part Of The Tapal Unified Communications Suite.
- Critical Features For Modern Needs
Tapal’s Unified Communications is the only platform with video collaboration, team chat, cloud-based PBX, contact center solutions and in-depth analytics all seamlessly integrated. - A Powerful Core Suite With Tight Integration
Ditch loosely-integrated 3rd party software and eliminate billing headaches. Tapal has everything your business needs to grow, all in one place. - No-Risk Demos and Custom Solutions Available
Interested in taking our Unified Communications for a spin? Contact us today and speak to our US-based support team for a real-world demo for your business.
Unlock The World of Data-Driven Decision Making
Interested in a quote for your contact center with Tapal? Call us at (832) 315-5752 to talk to one of our specialists to see what we can do for your business.
