Competitive Advantage
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| Network & Support | ||||||
| Uptime | 100% | Strive for 99.999% | 99.999% | 99.999% | 99.999% | N / A |
| Support | Domestic | Offshore | Offshore | Offshore | Offshore | Worldwide |
| Google Reviews | 5 / 5 | 3.68 / 5 | 2.0 / 5 | 2.2 / 5 | 2.1 / 5 | 3.7 / 5 |
| BBB Rating | 5 / 5 | 4.5 / 5 | 4.7 / 5 | 1.06 / 5 | 1 / 5 | 1.11 / 5 |
| Plan Options | ||||||
| Pricing | $19.99 - $34.50 | $18.95 - $75.95 Pricing changes after initial discounts expire |
$27.99 - $32.99 | $19.99 - $59.99 | $27.99 - $29.99 | N / A |
| Unlimited US&CA Calling | Included ($19.99 - $24.50/User) |
N / A | N / A | N / A | N / A | Unlimited Regional Calling ($15-$30 / User) |
| Hunt Group | Included | N / A | N / A | N / A | $49.99 / Ext | N / A |
| Virtuall Mailbox | Included | N / A | N / A | N / A | $49.99 / Ext | N / A |
| Renewal Term | M2M | 24mo | N / A | 24mo | 36mo | 12mo, Monthly |
| Term Length | 24mo | N / A | N / A | 24mo | 36mo | N / A |
| Hardware | Seperate | Included, but is often refurbished equipment and the customer is required to return it upon cancellation | N / A | N / A | N / A | N / A |
| Open API | Included | N / A | N / A | Premium or Ultimate License | N / A | N / A |
| SSO | Included | Requires Enterprise Plan | N / A | Premium or Ultimate License | N / A | N / A |
| System Extensions | Unlimited | Additional charges, but for usual credits for their start | N / A | N / A | N / A | N / A |
| Setup | Included | Requires Professional Plan | N / A | N / A | N / A | N / A |
| Call Recording | Included | Requires Enterprise Plan | N / A | N / A | N / A | N / A |
| Real-Time Analytics | Included | N / A | N / A | Premium or Ultimate License | N / A | N / A |
| Multi-Site Admin | Included | N / A | N / A | Premium or Ultimate License | N / A | N / A |
| Hot Desking | Included | N / A | N / A | Premium or Ultimate License | N / A | N / A |
| Web Chat & Phone Support | Included | N / A | N / A | Standard License or Above | N / A | N / A |
| Account Management | US, in-house | N / A | N / A | Off-shore when <40 seats | N / A | N / A |
| License Updates | Change plan at any time | N / A | N / A | Must be out of initial term | N / A | N / A |
| Requires Meeting License | No | N / A | N / A | N / A | N / A | Yes |
| Concurrent Endpoints | 5 | N / A | 5 | N / A | N / A | N / A |
| Auto Attendant/IVR | Unlimited | N / A | $4.10 | N / A | N / A | N / A |
| Directory Listing | $0 | N / A | $2 | N / A | N / A | N / A |
| Local DID | Included | N / A | $1 - $8 (Var based on tier) |
N / A | N / A | N / A |
| Additional DID | $2.5/mo | N / A | N / A | N / A | N / A | $5/mo |
| E911 Surcharge | No | N / A | Yes | N / A | N / A | N / A |
| Administration Surcharges | No | N / A | Yes | N / A | N / A | N / A |
| ShareSync Packages | N / A | N / A | Required | N / A | N / A | N / A |
| BYOC | WL, not CP | N / A | N / A | N / A | N / A | Yes |
| Initial Term | 24mo | N / A | N / A | N / A | N / A | 12mo, Monthly |
